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Terms and Conditions

Podcasts

Podcast Selection

We ensure podcasts are an excellent match for you by vetting them based on alignment with your key talking points and strategy. We discuss potential topics with hosts, drawing inspiration from your profile and their podcast themes to maintain integrity and relevance.

Podcast Metrics

We work with podcasts ranked in the top 20% globally according to ListenNotes, balancing:

  • Larger podcasts, which may have longer publishing and communication cycles.
  • More modest-sized podcasts, which often publish more promptly to provide consistent exposure.

Where available and relevant, we’ll share additional data, including:

  • Social platform engagement
  • Estimated audience size
  • Audience location demographics

Time Zone Compatibility

To avoid scheduling conflicts, provide travel and time zone details as early as possible.

Rejection Policy

  • You can reject one podcast for every two offered.
  • Rejections must be justified and based on alignment or compatibility issues.
  • We encourage open communication to refine podcast selection and ensure your strategy stays on track.

Bookings

Confirmations & Confirmation Deadline

Bookings are counted by the date bookings are confirmed. Recording dates may not fall into the same month as the booking confirmation dates, due to the lead times of podcasts and the availability of both the client and the podcast host.

  • Clients must respond to podcast pitches within 7 days.
  • At least two reminders will be sent via email or WhatsApp before the deadline.
  • If no response is received, the booking will be automatically confirmed and counted toward your total bookings.

Rescheduling

  • Requests to reschedule made by the client with less than 48 hours’ notice may count as a booking.
  • Each request will be reviewed with care and respect to ensure a fair outcome. Emergency situations are completely understandable and we will make accommodations for these.

Host Cancellations

  • If a host cancels or fails to follow through we will arrange a reschedule.
  • We can only act on what we know, so clients must inform the team promptly if they receive direct communication about a reschedule or cancellation, so we can secure a new date or take appropriate action.
  • Repeated cancellations or issues with hosts will prompt escalated efforts to secure alternative opportunities.

Pre-Calls

Arrangements

Pre-calls are arranged at the host’s discretion and do not count as a confirmed booking.

Publishing

Publication Timelines

Podcast hosts control when episodes are published, typically within 2 weeks to 2 months of recording. Hosts have complete control over publication timelines.

  • While under contract, we will follow up with hosts to confirm expected publication dates.
  • After your contract ends, you’ll receive host contact details to handle follow-ups independently.

Content Ownership

Hosts retain ownership of the recording and associated assets. Usage permissions must be arranged directly with them.

Podcast Bookings Guarantee

If we don’t deliver the agreed number of bookings:

  • We’ll continue working until the commitment is met.
  • Refunds may be offered at our discretion if deemed the best course of action.

Cancellation

Policy

On monthly subscription plans you may cancel any time, paying only for the current subscription month. Service will continue through the end of the cancellation month.

Offboarding

Upon cancellation, you’ll receive an email with:

  • Details of past and future bookings.
  • Host contact information for outstanding recordings or publications.

Pikkal & Co reserve the right to update the Terms & Conditions at any time.

Refund Policy

At Pikkal & Co, we are committed to delivering podcast bookings that align with your strategy and key talking points. Our service is based on securing and confirming podcast opportunities, and we stand behind our ability to fulfill our commitments. As such, refunds are only granted in rare and exceptional circumstances where we are unable to deliver the agreed-upon number of confirmed bookings.

Eligibility for Refunds

A refund may only be considered if:

  • Failure to Deliver Bookings: If we do not meet the agreed-upon number of confirmed bookings and are unable to secure alternatives. In such cases, we will first make every effort to fulfill our commitment before considering a refund.
  • Service Disruption by Pikkal & Co: If an unforeseen internal issue prevents us from executing our services (e.g., operational shutdowns, prolonged service interruptions).

Non-Refundable Circumstances

Refunds will not be issued under the following conditions:

  • Client Non-Responsiveness: Failure to approve or decline podcast pitches within the required timeframe (7 days), resulting in missed opportunities.
  • Client-Initiated Cancellations or Delays: If the client chooses to discontinue, pause, or delay the service after outreach has begun.
  • Rescheduled or Canceled Bookings by Hosts: If a podcast host reschedules or cancels a recording, we will work to secure an alternative opportunity. Refunds will not be granted for scheduling changes beyond our control.
  • Publication Delays: Since podcast hosts control publication schedules, we cannot guarantee specific release dates and do not offer refunds for delays in publishing.
  • Rejection of Suitable Bookings: If the client declines more than the allotted number of bookings without valid justification.
  • Failure to Meet Podcast Requirements: If a booking does not proceed due to the client not adhering to podcast requirements (e.g., missing a recording, not being prepared, or failing to comply with host requests).

Refund Request Process

If you believe you qualify for a refund based on the criteria above, you must submit a written request outlining the issue. Refund requests will be reviewed on a case-by-case basis, and decisions will be made at Pikkal & Co’s sole discretion.

We remain committed to providing exceptional service and will always prioritize securing quality podcast opportunities for our clients.

Early Cancellation & Refunds

All services begin immediately upon sign-up. If a client requests a refund within the first 30 days, a non-refundable charge of 25% will be deducted to account for work already performed.

Client Accountability

Respond to Pitches Promptly

Approve or decline podcast pitches within 7 days. Delayed responses can impact the momentum of outreach and scheduling and will lead to auto-approvals of bookings.

Keep Your Media Profile Updated

Notify us of changes to your Media Profile or Talking Points, including new topics, key achievements, or shifts in your focus.

Allow up to 2 weeks for updates to be reflected in our outreach conversations with hosts.

Communicate Availability Changes

Inform us of any changes to your availability, time zone, or travel plans as early as possible.

Advanced notice allows us to manage potential rescheduling and avoid conflicts with podcast bookings.

Prepare for Recording

Ensure you have a quiet, distraction-free space for recording podcast episodes.

Test your equipment and internet connection beforehand to avoid technical difficulties during recordings.

Stay Engaged in the Process

Respond to communication from our team, including reminders or updates about upcoming recordings and pre-calls.

Provide feedback on your experience to help us refine and improve future bookings.

Adhere to Podcast Requirements

Review any instructions or preferences provided by the podcast host (e.g., pre-call topics, required materials, or recording platforms).

Be punctual and prepared for all scheduled recordings and pre-calls.

Respect Scheduling and Rescheduling Protocols

Notify us of the need to reschedule at least 48 hours in advance where possible. Emergencies will be handled with care, but late notice may impact your booking quota.