Pikkal & Co - Terms & Conditions

These Terms & Conditions ("Terms") govern the podcast guest booking and related services ("Service") provided by Pikkal & Co trading as Podcast Guesting Pro ("Pikkal & Co", "we", "us", "our") to the client ("you", "your"). By signing up for or using the Service you agree to these Terms. Updated date 1 May 2026

1. Definitions

"Confirmed Booking" means a podcast opportunity that (a) a host has offered or accepted in principle, and (b) you have then approved to proceed with, whether by express approval or by deemed approval under the 7-day rule in Section 4. A Confirmed Booking is counted from the date of that approval and is not contingent on a recording date being set, on the recording taking place, or on the episode being published. Confirmed Bookings are counted in the calendar month in which approval (or deemed approval) occurs, which may differ from the month in which any recording or publication takes place.

"Service" means the sourcing, pitching, and securing of podcast guest opportunities and related support described in these Terms.

"Media Profile" means the talking points, background materials, name, likeness, and other information you provide to support outreach.

2. Basis of Contract

The Service is provided on a business-to-business basis.

The Service begins immediately on sign-up. Confirmed Bookings, not recordings or published episodes, are the deliverable under these Terms. Recordings and publication depend on you and on the host, and are outside our sole control.

Fees are due on the start date of the contract, which is the date the Service begins. The contract term and any booking timeframe run from the start date regardless of when you complete onboarding or Media Profile setup. It is your responsibility to book the Media Profile session and to provide what we need to begin (see Section 11). Any delay on your side in getting started does not pause, extend, or shorten the term, and is not a basis for a refund.

3. Podcasts

Podcast Selection

We vet podcasts for alignment with your key talking points and strategy. We discuss potential topics with hosts, drawing on your profile and their podcast themes to keep the fit relevant and credible.

Podcast Metrics

We target podcasts that rank well on recognised third-party indices (such as ListenNotes) and that fit your strategy, balancing:

Larger podcasts, which may have longer publishing and communication cycles.
More modest-sized podcasts, which often publish more promptly and provide consistent exposure.

Third-party rankings are estimates only, are provided for guidance, may change over time, and are not a guarantee of audience size or quality. Where available and relevant we will share additional data, including social platform engagement, estimated audience size, and audience location demographics.

Targeting and Geographic Restrictions

Where you ask us to limit outreach by geography, language, niche, show size, or named exclusions, the pool of suitable podcasts may be reduced. We assess the feasibility of any such restriction at onboarding and size the guaranteed number of Confirmed Bookings, and the timeframe, to the agreed targeting before that number is confirmed.

If, during the engagement, an agreed restriction leaves too few suitable podcasts to meet the agreed number, we will by default broaden outreach to adjacent geographies or niches in order to keep delivering, unless you object in writing. Where you object to broadening and maintain the restriction, any resulting shortfall is not a failure by Pikkal & Co to perform the Service and is not a basis for a refund, and the guaranteed number will be adjusted to what the restricted pool can reasonably support. This Section qualifies the Podcast Bookings Guarantee in Section 6.

Time Zone Compatibility

To avoid scheduling conflicts, provide travel and time zone details as early as possible.

Booking Objections

Once a podcast opportunity is approved (or deemed approved), it stands as a Confirmed Booking. There is no standing allowance to reject bookings.

By exception, you may raise an objection to an opportunity within the 7-day approval window set out in Section 4, on one of the following grounds:

a genuine conflict of interest, direct competitor, or reputational risk;
the opportunity clearly does not match the brief agreed at onboarding (our error); or
a legitimate legal, safety, or ethical concern.

Objections are considered at our discretion. Where we uphold an objection, that opportunity is withdrawn, does not count toward your booking total, and we will source a replacement. Where an objection falls outside these grounds or is not upheld, the booking stands and counts toward your total. We encourage open communication to refine selection and keep your strategy on track.

4. Bookings

Confirmation and Confirmation Deadline

A Confirmed Booking is counted from the date you approve (or are deemed to approve) an opportunity a host has offered or accepted, as defined in Section 1. Recording dates may fall in a different month from the confirmation date due to host lead times and the availability of both you and the host.

You must approve or decline each podcast opportunity within 7 days.
We will make reasonable efforts to remind you before the deadline, but the 7-day deadline and resulting deemed approval apply regardless of how many reminders are sent or received.
If no response is received within 7 days, the opportunity is deemed approved, becomes a Confirmed Booking, and counts toward your total.
Any non-attendance, lateness, or lack of preparation for a deemed-approved booking is your responsibility and is non-refundable.

Rescheduling

Reschedule requests you make with less than 48 hours' notice will count as a booking, except in genuine emergencies, which we will accommodate at our discretion.
Each request is reviewed with care to reach a fair outcome.

Host Cancellations

If a host cancels or fails to follow through, we will work to arrange a reschedule or a suitable alternative opportunity.
A host cancellation does not reduce your Confirmed Booking count; the booking was delivered at the point of your approval.
We can only act on what we know, so you must tell us promptly if a host contacts you directly about a reschedule or cancellation, so we can act.
Repeated cancellations or issues with a host will prompt escalated efforts to secure alternatives.

Pre-Calls

Pre-calls are arranged at the host's discretion and do not count as a Confirmed Booking.

5. Publishing

Publication Timelines

Hosts have complete control over when episodes are published. While under contract, we will follow up with hosts to confirm expected publication dates. After your contract ends, you will receive host contact details to handle follow-ups independently.

Non-Publication, Removal, and Editing

Hosts decide whether, when, and in what form an episode is published, and may delay, decline to publish, edit, or later remove an episode at their discretion. Because a Confirmed Booking is delivered at the point of approval (Section 1), non-publication, removal, or editing does not affect your booking count and is not a basis for a refund. While under contract we will follow up with the host where appropriate.

Content Ownership

Hosts retain ownership of the recording and associated assets. Usage permissions must be arranged directly with the host.

6. Podcast Bookings Guarantee

Subject to the targeting provisions in Section 3, if we do not deliver the agreed number of Confirmed Bookings:

We will continue working until the commitment is met.
Refunds may be offered at our discretion if we consider it the best course of action.

7. Cancellation

Monthly Plans

On monthly subscription plans you may cancel at any time, paying only for the current subscription month. Service continues through the end of the cancellation month. Monthly fees are non-refundable and are not pro-rated for part-months.

Fixed-Term Plans

Fixed-term plans (3 months and above) are a commitment for the full term. They cannot be cancelled for convenience after the first 30 days, and all remaining fees for the term remain due and payable. Cancellation rights are limited to those expressly stated in Section 8.

Offboarding

On cancellation you will receive an email with details of past and future bookings, and host contact information for any outstanding recordings or publications.

8. Refund Policy

We are committed to delivering Confirmed Bookings that align with your strategy and talking points. Our Service is based on securing and confirming podcast opportunities. Refunds are granted only in rare and exceptional circumstances where we are unable to deliver the agreed number of Confirmed Bookings.

Eligibility for Refunds

A refund may be considered only if:

Failure to deliver bookings: we do not meet the agreed number of Confirmed Bookings and are unable to secure alternatives. We will first make every effort to fulfil our commitment before considering a refund.
Service disruption by Pikkal & Co: an unforeseen internal issue prevents us from executing the Service (for example, operational shutdown or prolonged interruption).

Non-Refundable Circumstances

Refunds will not be issued where:

Client non-responsiveness: you fail to approve or decline opportunities within 7 days, resulting in deemed approvals or missed opportunities.
Client-initiated cancellations or delays: you discontinue, pause, or delay the Service after outreach has begun.
Host reschedules or cancellations: these are beyond our control; we will work to secure an alternative, but no refund is due for scheduling changes.
Publication delays, non-publication, removal, or editing: hosts control publication, so we cannot guarantee release dates, that an episode will be published at all, or that it will remain published or unedited, and we do not refund on these grounds.
Non-publication due to client conduct: a host delays, declines to publish, edits, or removes an episode because of your statements, conduct, or failure to meet host requirements (see Section 11).
Declined bookings outside the objection grounds: you decline or refuse approved bookings other than through the objection process in Section 3; such bookings stand and count toward your total.
Client targeting restrictions: you maintain a geographic, language, niche, or other targeting restriction that leaves too few suitable podcasts to meet the agreed number, and you object to broadening outreach (see Section 3).
Failure to meet podcast requirements: a booking does not proceed because you missed a recording, were unprepared, or did not comply with host requirements.

Refund Request Process

Submit a written request outlining the issue. Requests are reviewed case by case, and decisions are made at Pikkal & Co's sole discretion.

Early Cancellation and Refunds

All services begin immediately on sign-up. If you request a refund within the first 30 days:

On fixed-term plans of 3 months and above, a non-refundable charge of 75% is deducted to account for work performed.
On monthly plans, the first month's service is non-refundable.

9. Limitation of Liability

To the maximum extent permitted by law, Pikkal & Co's total aggregate liability arising out of or in connection with the Service shall not exceed the total fees paid by you in the three (3) months preceding the event giving rise to the claim. We shall not be liable for any indirect, consequential, reputational, or loss-of-profit damages, or for the acts, omissions, content decisions, or conduct of any podcast host. Nothing in these Terms limits liability for fraud, death or personal injury caused by negligence, or anything else that cannot lawfully be excluded.

10. Chargebacks and Payment Disputes

You agree to raise any billing concern through the refund and complaints process in these Terms before initiating a chargeback or payment dispute with your card issuer or bank. Initiating a chargeback in breach of this clause is a material breach of these Terms, and you agree to reimburse any fees or costs we incur as a result.

11. Client Accountability

Name and Likeness Consent

As a condition of using the Service, you must provide your first name, surname, and a recent headshot or photograph that is not a digital rendering. Many hosts will not consider a guest without these. By providing your name, likeness, and headshot, you grant Pikkal & Co a non-exclusive licence to use these materials for the purpose of pitching, securing, and promoting your podcast appearances for the duration of the engagement.

Media Profile Setup

Your Media Profile is the foundation for all outreach. You must book your Media Profile session within 5 days of the start date and provide any materials we request to prepare it. We cannot begin outreach until your Media Profile is in place, and the contract term continues to run during any delay in completing it (see Section 2).

Missed Sessions

If you miss a scheduled Media Profile session, the first occasion may be rebooked at no charge. Repeated missed sessions may incur a rebooking fee at our then-current rates and will be treated as non-cooperation under Bookability and Reasonable Cooperation below. Missed sessions do not pause or extend the term and are not a basis for a refund.

Media Profile Revisions

One round of revisions to the drafted Media Profile is included. Further rounds, and any work arising from material changes you make after approval, are chargeable at our then-current rates. Where you do not provide revisions or approval within a reasonable time, we may proceed on the basis of the latest draft so that outreach is not held up.

Bookability and Reasonable Cooperation

You must make reasonable efforts to be bookable and to cooperate with the booking process. This includes providing accurate information, a clear guest identity, relevant background materials, timely responses, availability, and reasonable cooperation with host requirements.

Where you withhold information, restrict disclosure, decline reasonable host requirements, delay responses, change positioning, or otherwise make yourself difficult or impractical to book, this may affect the speed, volume, and availability of opportunities. In those circumstances, delays or reduced host acceptance will not be treated as a failure by Pikkal & Co to perform the Service.

Respond to Pitches Promptly

Approve or decline opportunities within 7 days. Delayed responses affect the momentum of outreach and scheduling and will lead to deemed approvals as set out in Section 4.

Keep Your Media Profile Updated

Notify us of changes to your Media Profile or talking points, including new topics, achievements, or shifts in focus. Allow up to 2 weeks for updates to be reflected in outreach.

Communicate Availability Changes

Tell us about changes to your availability, time zone, or travel plans as early as possible, so we can manage rescheduling and avoid conflicts.

Prepare for Recording

Ensure a quiet, distraction-free space, and test your equipment and internet connection beforehand.

Stay Engaged

Respond to communication from our team, including reminders and updates about recordings and pre-calls, and provide feedback to help us improve.

Adhere to Podcast Requirements

Review host instructions and preferences (pre-call topics, required materials, recording platforms), and be punctual and prepared for all recordings and pre-calls.

Respect Scheduling Protocols

Notify us of any need to reschedule at least 48 hours in advance where possible. Emergencies are handled with care, but late notice may impact your booking quota.

Conduct on Recordings and Indemnity

You are solely responsible for your own statements, conduct, and contributions during any recording, pre-call, or related communication. If a host delays, declines to publish, edits, or removes an episode, or ends or limits a relationship, because of your statements, conduct, or failure to meet host requirements, the booking still counts as a Confirmed Booking, no refund is due, and this will not be treated as a failure by Pikkal & Co to perform the Service.

You agree to indemnify and hold Pikkal & Co harmless against any claim, loss, liability, or cost (including reasonable legal fees) brought by a host or any third party arising out of your statements, conduct, or contributions, including claims of defamation, harassment, or infringement of intellectual property or other rights.

Suspension and Termination for Misconduct

We may suspend or end the engagement, without refund, where your conduct seriously or repeatedly damages host relationships or the reputation of Pikkal & Co, or where you breach these Terms in a way that materially affects our ability to deliver the Service. We will give notice where it is reasonable to do so.

12. Consumers

Where you are a consumer, by requesting that the Service begin immediately you expressly consent to performance starting before the end of any statutory cancellation period, and you acknowledge that you will lose the right to cancel once the Service has begun. This does not affect any statutory rights that cannot be waived.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or in-app. Continued use of the Service after notice constitutes acceptance of the updated Terms.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of Singapore. The parties submit to the exclusive jurisdiction of the courts of Singapore. Before commencing any formal proceedings, the parties will attempt in good faith to resolve any dispute through the refund and complaints process in these Terms.

Terms and Conditions