Pikkal & Co - Terms & Conditions
These Terms & Conditions ("Terms") govern the podcast guest outreach, booking option, and related support services ("Service") provided by Pikkal & Co trading as Podcast Guesting Pro ("Pikkal & Co", "we", "us", "our") to the client ("you", "your").
By signing up for or using the Service, you agree to these Terms.
These Terms are version-dated. Acceptance is recorded at checkout: before payment you are asked to confirm that you have read and agree to these Terms, and we retain a record of the accepted version, the acceptance timestamp, your name and email, and the order reference for each engagement.
Updated date: 14 March 2026
"Service" means: (a) onboarding and Media Profile development, including the strategy session, profile drafting, and one round of revisions; (b) podcast research and outreach; (c) the sourcing, pitching, and presentation of Booking Options; and (d) scheduling and account support described in these Terms. Onboarding and Media Profile development under (a) are core paid components of the Service, delivered principally in the first Service Month, and their value is delivered as the work is performed.
"Media Profile" means the talking points, background materials, biography, name, likeness, photograph, positioning, and other information you provide or approve for outreach.
"Service Month" means each monthly period of your engagement, starting from the date your Service begins, unless your order form or written agreement states otherwise.
"Final Service Month" means the Service Month in which cancellation or termination takes effect under Section 8.
"Booking Option" means a podcast guest opportunity that we present to you after sourcing, outreach, pitching, or host communication, where the host, producer, or show representative has agreed in principle to have you as a guest, subject to scheduling and the host's final discretion.
"Qualified Booking Option" means a Booking Option that, when presented to you, reasonably aligns with your approved Media Profile, agreed talking points, and any written targeting restrictions accepted by us before outreach began. A Qualified Booking Option does not require a confirmed recording date, confirmed calendar availability, publication date, audience guarantee, download guarantee, or final host commitment to publish.
"Accepted Option" means a Booking Option where you confirm interest in proceeding within the response window set out in Section 4.
"Passed Option" means a Booking Option that you expressly pass on, or do not confirm interest in through the Guests on Air platform (or another approved method we specify) within the response window.
"Confirmed Booking" means a later outcome where calendar availability has been agreed between you and the host, producer, or show representative. Confirmed Bookings are not the monthly deliverable under these Terms unless expressly stated in writing.
The Service is provided on a business-to-business basis.
The Service begins immediately on sign-up. The deliverable under these Terms is the work to source, pitch, and present Qualified Booking Options. Confirmed Bookings, recordings, publication dates, audience size, downloads, edits, and episode release are dependent on you, hosts, producers, platforms, and third parties, and are outside our sole control.
Our monthly commitment is to work to deliver at least two Qualified Booking Options per Service Month, subject to these Terms, your cooperation, and any targeting restrictions.
It is up to you how you use those options. You may confirm interest in an option, pass on an option, fail to respond, or later be unavailable for an option. Once a Qualified Booking Option has been presented, our work in sourcing and presenting that option has been delivered.
Fees are due from the start date of the contract, which is the date the Service begins. The contract term and any monthly option commitment run from the start date, regardless of when you complete onboarding or Media Profile setup.
You are responsible for booking your Media Profile session, providing accurate materials, and giving us what we need to begin. Any delay on your side does not pause, extend, or shorten the term, and is not a basis for a refund.
We vet podcast opportunities for reasonable alignment with your Media Profile, talking points, and strategy. We may discuss potential topics with hosts or producers using your approved profile and the podcast's themes.
Podcast fit is based on professional judgment. It does not mean that every podcast will match every preference, audience expectation, commercial goal, or personal preference you may have after outreach has begun.
We may consider third-party indices, public podcast information, social engagement, audience indicators, category relevance, host fit, and other available signals when assessing podcasts.
Third-party rankings and audience estimates are guidance only. They may be incomplete, outdated, or changed by the third party. We do not guarantee audience size, downloads, rankings, listener demographics, publication dates, or business outcomes from any podcast appearance.
If you ask us to limit outreach by geography, language, niche, podcast size, audience type, topic, host profile, or named exclusions, the pool of suitable podcasts may be reduced.
We will assess restrictions at onboarding or when they are requested. If the restriction materially reduces the available pool, the number of Qualified Booking Options we can reasonably deliver may also be reduced.
If, during the engagement, a restriction leaves too few suitable podcasts to meet the monthly option commitment, we may broaden outreach to adjacent geographies, niches, topics, or show types in order to maintain momentum, unless you object in writing.
If you object to broadening and choose to maintain a narrow restriction, any resulting shortfall is not a failure by Pikkal & Co to perform the Service and is not a basis for a refund.
This Section qualifies the Booking Options Commitment in Section 6.
You must provide travel, availability, and time zone information as early as possible. We will use this information to support scheduling, but time zone compatibility is not guaranteed unless expressly agreed in writing.
There is no general right to reject a Booking Option simply because you changed your mind, prefer a different show, want a larger podcast, dislike the host's style, no longer want to speak on the topic, or decide after outreach that your positioning has changed.
You may raise an option quality challenge within the 7-day response window only on one of the following grounds:
A quality challenge is not an automatic rejection right and does not automatically stop the response window. Because our team has already spent time sourcing, pitching, and securing the opportunity, a challenged option counts as a Qualified Booking Option whether or not it is withdrawn.
If we uphold a challenge, we may withdraw the option, work to present a replacement, adjust future outreach, or take another reasonable step. If we do not uphold the challenge, the option remains available during the response window.
You have 7 days to secure a Booking Option by confirming interest through the Guests on Air platform or another approved method we specify.
If you confirm interest within 7 days, our team will work with the host, producer, or show representative to confirm calendar availability and next steps.
To protect our host relationships and maintain account momentum, if you do not confirm interest within 7 days, we will treat the option as a pass. A passed Qualified Booking Option still counts toward your monthly Booking Options Commitment.
We may send reminders by email, platform notification, or direct message, but reminders are a courtesy. The 7-day response window applies regardless of whether you read, receive, notice, or act on any reminder.
You are responsible for checking the Guests on Air platform and responding to Booking Options promptly.
If you believe a technical issue prevented you from viewing or responding to an option, you must tell us in writing as soon as possible and within the 7-day response window where reasonably possible. If we verify a technical issue, we may reopen or extend the response window, but the option does not become unqualified simply because there was a platform, email, notification, or access issue.
When you confirm interest in a Booking Option, you are authorising us to work with the host, producer, or show representative to confirm calendar availability and next steps.
Confirming interest does not guarantee that a recording date will be secured. Calendar availability depends on you, the host, the producer, and any third-party scheduling process.
If no mutually suitable date can be found, we may assist with rescheduling, further coordination, or a suitable alternative where appropriate. The original Qualified Booking Option still counts toward your monthly Booking Options Commitment.
A Booking Option is treated as passed if:
A passed Qualified Booking Option counts toward your monthly Booking Options Commitment.
We record each Booking Option presented to you in the Guests on Air platform, including the date presented, the show, the host or producer, a pitch summary, and your response and its timestamp. These records are the authoritative record of delivery under these Terms, are retained for at least 24 months after the engagement ends, and are available to you on written request.
If you request to reschedule after an Accepted Option has moved to calendar coordination, we will make reasonable efforts to help.
Late reschedule requests, repeated availability changes, non-attendance, lateness, or lack of preparation may affect whether the opportunity proceeds. These issues are your responsibility and are not a basis for a refund or for removing the option from your monthly count.
Hosts and producers may cancel, delay, change format, stop responding, or decide not to proceed. These matters are outside our sole control.
If a host cancels or fails to follow through after you have confirmed interest, we will make it a priority to arrange a reschedule or present a suitable replacement Booking Option where reasonably possible. A host cancellation does not automatically reduce your Booking Option count, because the option was delivered when it was presented to you as a Qualified Booking Option.
You must tell us promptly if a host contacts you directly about rescheduling, cancellation, preparation, or publication.
Pre-calls are arranged at the host's discretion. A pre-call may be part of an Accepted Option but is not itself a guarantee of recording or publication.
Hosts and producers control whether, when, and how episodes are recorded, edited, published, promoted, or distributed.
While you are under contract, we may follow up with hosts about expected publication timelines where appropriate. After your contract ends, we may provide available host contact details so you can handle follow-up independently.
A host may delay publication, decline to publish, edit an episode, remove an episode, change format, or decide not to release content.
Because the Service is based on delivering Qualified Booking Options, not guaranteed publication, non-publication, delayed publication, removal, editing, or changes in host plans do not affect your Booking Option count and are not a basis for a refund.
Hosts, producers, podcast networks, or other third parties may own or control the recording, episode, clips, artwork, and associated assets. Usage permissions must be arranged directly with the relevant rights holder unless we agree otherwise in writing.
Subject to these Terms, we will work to deliver at least two Qualified Booking Options per Service Month.
This is a Booking Options Commitment, not a guarantee of two Confirmed Bookings, two recordings, two publications, two released episodes, or any specific business result.
Outreach lead times are typically four to eight weeks from Brief Sign-Off. Qualified Booking Options may be presented at any point in a Service Month and are not due by any fixed date within a Service Month. A shortfall in a completed Service Month is addressed as set out in this Section and the Refund Policy; no fixed intra-month delivery deadline applies.
A Qualified Booking Option counts toward the monthly commitment when it is presented to you, whether you accept it, pass on it, fail to respond, later become unavailable, or are unable to secure a calendar date.
If we do not present at least two Qualified Booking Options in a Service Month, we will continue working to deliver the shortfall, unless the shortfall was caused by your delay, non-cooperation, targeting restrictions, changed requirements, failure to complete onboarding, failure to maintain your Media Profile, or other circumstances outside our reasonable control.
Refunds are not the standard remedy for a shortfall. Where appropriate, we will first continue work, carry forward the shortfall, broaden outreach, or take another reasonable step to meet the commitment.
Except for any outstanding shortfall from an earlier completed Service Month, the commitment to present at least two Qualified Booking Options does not apply to the Final Service Month following cancellation. Section 8 applies.
Fees are billed monthly in advance from the start date of the contract.
Fees are non-refundable except as set out in the Refund Policy.
We may change our prices by giving you at least 30 days' notice. Price changes take effect at your next monthly renewal.
By completing checkout you accept these Terms as published on the payment date. You authorise Pikkal & Co to charge your stored payment method monthly in advance on each renewal date until the engagement ends under Section 8. You confirm you are the cardholder or have the cardholder's express authority. Charges appear on your statement under Pikkal & Co's payment descriptor (currently PIKKAL MEDIA PODCAST); you agree not to report charges you recognise as unauthorised.
The Service is a monthly subscription. Unless cancelled, it automatically renews for successive Service Months on each monthly renewal date, and the applicable monthly fee is charged in advance.
You may cancel at any time by giving us written notice by email or through another cancellation method we make available.
Cancellation takes effect at the end of the Service Month in which notice is received. We will not charge you for a further Service Month after cancellation takes effect.
Fees already paid are non-refundable and are not pro-rated for part of a Service Month.
We may end the engagement at any time by giving you written notice by email or platform notice. Unless we state a later date, our termination takes effect at the end of the Service Month in which we give notice, and you will not be charged for any further Service Month.
Fees already paid remain non-refundable and are not pro-rated. The provisions of this Section 8 relating to the Final Service Month, End of Active Service, Opportunities Received After Service Ends, Your Responsibility After Offboarding, and Offboarding Records apply to a termination by us in the same way as to a cancellation by you.
If, in each of two consecutive Service Months, you pass on, reject, or fail to respond to the majority of Qualified Booking Options presented to you, the engagement is not achieving its purpose and either party may end it by written notice, effective at the end of the then-current Service Month. Options passed, rejected, or unanswered during this period continue to count toward the Booking Options Commitment as set out in these Terms.
During the Final Service Month, we will continue outreach and account work using substantially the same level of reasonable effort as before cancellation.
Podcast outreach often takes one to two months to produce a Booking Option, and timing depends on host responses and other matters outside our reasonable control. For this reason, we do not guarantee that two new Qualified Booking Options will be presented during the Final Service Month.
Any Qualified Booking Option presented before the end of the Final Service Month will count in accordance with these Terms. Cancellation does not remove or reduce any outstanding shortfall relating to an earlier completed Service Month, which remains governed by the Booking Options Commitment and Refund Policy.
At the end of the Final Service Month, all active services end. From that date, we have no obligation to:
A host may respond after your Final Service Month as a result of outreach undertaken while your account was active.
Where we receive such a response, we will use reasonable efforts to forward the available opportunity and contact details to you. The opportunity is provided as received, without additional verification or active management.
Forwarding an opportunity does not reactivate your subscription or create any continuing obligation to service your account.
Any late Qualified Booking Option may count towards an outstanding Booking Options Commitment from an earlier Service Month.
After the Final Service Month, you are solely responsible for:
We do not guarantee that a forwarded opportunity will lead to a confirmed recording, completed recording, publication, continued publication, or any particular result.
A host's cancellation, delay, failure to publish, editing decision, or removal of an episode after the Final Service Month does not require us to provide a replacement, resume service, or issue a refund.
On cancellation, we may provide available details of past Booking Options, Accepted Options, Confirmed Bookings, outstanding host communications, and host contact information where appropriate.
You are responsible for retaining any information or records provided to you during offboarding.
We are committed to delivering Qualified Booking Options that reasonably align with your approved Media Profile, agreed talking points, and accepted targeting restrictions.
The Service is based on sourcing, pitching, and presenting Booking Options. Refunds are granted only in rare and exceptional circumstances.
A refund may be considered only if:
Before considering a refund, we will first make reasonable efforts to fulfil the Booking Options Commitment.
For any verified shortfall in a completed Service Month, remedies apply in this order: (1) continued work and carry-forward of the shortfall; (2) a service credit against a future Service Month; (3) only where (1) and (2) are not reasonably possible, a partial refund of the fee for the affected Service Month, pro-rated to the undelivered Qualified Booking Options and less the value of delivered milestones. For this purpose, delivered milestones are valued as follows: onboarding and Media Profile development - 40% of the first Service Month's fee; each Qualified Booking Option presented - 30% of the applicable Service Month's fee.
Refunds will not be issued where the issue is caused by or relates to:
Any refund request must be submitted in writing and must explain the issue in detail.
Requests are reviewed case by case. Decisions are made at Pikkal & Co's discretion, subject to any rights that cannot lawfully be excluded.
All services begin immediately on sign-up.
If you request a refund within the first 30 days, the value of milestones already delivered (valued as set out in the Remedy Ladder) is non-refundable; any refund of the remaining balance is assessed under this Refund Policy.
Where a refund is agreed in writing, it is processed to the original payment method, normally within 5 business days; the written decision is the authoritative record. If a chargeback is opened on a charge for which a refund was requested or agreed, the refund cannot be processed while the dispute is open and the matter is resolved through the card-network process instead.
To the maximum extent permitted by law, Pikkal & Co's total aggregate liability arising out of or in connection with the Service is limited to the total fees paid by you in the three months before the event giving rise to the claim.
We are not liable for indirect loss, consequential loss, reputational loss, loss of profit, loss of opportunity, or the acts, omissions, statements, scheduling decisions, publishing decisions, editing decisions, or conduct of any podcast host, producer, platform, network, or third party.
Nothing in these Terms limits liability for fraud, death or personal injury caused by negligence, or anything else that cannot lawfully be excluded.
You agree to raise any billing concern through the refund and complaints process in these Terms before initiating a chargeback or payment dispute with your card issuer, bank, or payment provider.
Starting a chargeback without first following this process is a material breach of these Terms. You agree to reimburse any fees, costs, or losses we incur as a result of an improper chargeback or payment dispute.
You must provide your first name, surname, and a recent headshot or photograph that is not a digital rendering, unless we agree otherwise in writing.
By providing your name, likeness, photograph, biography, and related materials, you grant Pikkal & Co a non-exclusive licence to use them for the purpose of pitching, securing, coordinating, and promoting podcast opportunities during the engagement.
Your Media Profile is the foundation for outreach. The Media Profile session and profile development are paid core deliverables of the first Service Month. You must book your Media Profile session within 5 days of the Service start date and provide the materials we reasonably request.
We cannot begin meaningful outreach until your Media Profile is in place. The contract term continues to run during any delay in completing it.
If you miss a scheduled Media Profile session, the first missed session may be rebooked at no charge. Repeated missed sessions may incur a rebooking fee at our then-current rates.
Missed sessions do not pause or extend the term and are not a basis for a refund.
One round of revisions to the drafted Media Profile is included. Further rounds, and any work arising from material changes after approval, may be charged at our then-current rates.
If you do not provide revisions or approval within a reasonable time, we may proceed on the basis of the latest draft so outreach is not delayed.
Outreach begins on your written approval of the Media Profile and outreach brief (the "Brief Sign-Off"), which we record with its date and version. If you request corrections to the brief after Brief Sign-Off, we will apply agreed corrections to future outreach within 14 days of your written request. Outreach performed under the previously approved brief remains delivered and payable, and Booking Options already sourced, pitched, or presented under it continue to count toward the Booking Options Commitment.
You must make reasonable efforts to be bookable and to cooperate with the Service.
This includes providing accurate information, a clear guest identity, relevant background materials, timely responses, realistic availability, and cooperation with reasonable host requirements.
If you withhold information, restrict disclosure, delay responses, change positioning, refuse reasonable host requirements, or otherwise make yourself difficult or impractical to book, this may affect the speed, volume, and availability of Booking Options. These issues will not be treated as a failure by Pikkal & Co to perform the Service.
You may authorise team members, assistants, or other representatives to access the Guests on Air platform or to communicate with us on your behalf. The acts and omissions of any person you authorise - including confirmations of interest, passes, quality challenges, scheduling responses, and failures to respond - are treated as your own acts and omissions under these Terms.
A Booking Option, notification, or reminder delivered to any email address or account registered on your profile is treated as delivered to you. You are responsible for keeping your registered contact details current and for ensuring information is passed to you by your team. We may also contact you directly at any time.
You must check the Guests on Air platform and respond to Booking Options within 7 days.
If you confirm interest within 7 days, we will work to secure calendar availability with the host. If you do not confirm interest within 7 days, the option will be treated as a pass and will still count toward your monthly Booking Options Commitment.
You must notify us of changes to your Media Profile, talking points, credentials, achievements, offers, restrictions, or areas you no longer wish to discuss.
Allow up to 2 weeks for updates to be reflected in outreach. Changes do not apply retroactively to Booking Options already sourced, pitched, or presented.
You must tell us about changes to your availability, time zone, travel plans, leave, or scheduling constraints as early as possible.
Failure to provide availability or communicate changes may cause Booking Options to expire, be passed, or fail to move to a Confirmed Booking. This is not a basis for a refund.
For any Accepted Option or Confirmed Booking, you must prepare properly, arrive on time, test your equipment, ensure a quiet recording environment, and follow host instructions.
You must respond to reasonable communication from our team, including platform updates, reminders, scheduling requests, preparation notes, and host-related updates.
You must review and follow host instructions, including recording platforms, preparation requests, pre-call topics, technical requirements, punctuality, and conduct expectations.
Most podcast hosts require guests to be on camera for the recording, using a laptop or desktop with a working webcam (not a phone) unless a host explicitly agrees otherwise. If you are unable or unwilling to appear on camera, you must tell us before a Booking Option is confirmed so we can only pitch you to hosts who do not require video. You accept that refusing video options is acceptance of a significant reduction in bookability and potential podcast pool. A host cancelling, declining to proceed, or ending a recording because you would not enable your camera, or because of any other technical unpreparedness, is a matter within this Section 12 (see "Conduct on Recordings and Indemnity" below): the Booking Option still counts and no refund is due.
You must give at least 48 hours' notice for rescheduling where possible. Emergencies will be handled reasonably, but late notice may affect the opportunity and your Booking Option count.
You confirm that, before Brief Sign-Off, you have disclosed to us in writing any regulatory, disciplinary, professional body, criminal, or civil matter concerning you that is publicly accessible or reasonably likely to become so, and any other matter a host could reasonably regard as material. You must notify us promptly of any new such matter arising during the engagement.
Hosts and producers routinely research guests before recording, and may decline, withdraw, cancel, postpone, or decline to publish on the basis of what they find. This is a matter of host discretion and is outside our sole control.
If a host declines, withdraws, cancels, postpones, or does not publish because of your background, public record, or reputation, whether or not you disclosed the matter to us, the Booking Option still counts toward the Booking Options Commitment under Sections 4 and 6, and no refund is due under Section 9. Where reasonably possible we will present a replacement Booking Option or broaden outreach.
If you fail to disclose a matter under this clause, we may end the engagement under Section 8, and fees already paid remain non-refundable.
You are solely responsible for your own statements, conduct, claims, representations, and contributions during any pre-call, recording, email, message, or related communication.
If a host delays, cancels, declines to publish, edits, removes, limits, or ends an opportunity because of your statements, conduct, preparation, lateness, non-attendance, or failure to meet host requirements, the Booking Option still counts and no refund is due.
You agree to indemnify and hold Pikkal & Co harmless against any claim, loss, liability, or cost, including reasonable legal fees, arising from your statements, conduct, materials, contributions, infringement of rights, defamation, harassment, unlawful claims, or failure to meet host or legal requirements.
We may suspend or end the engagement without refund where your conduct seriously or repeatedly damages host relationships, harms the reputation of Pikkal & Co, creates legal or safety risk, or materially affects our ability to deliver the Service.
We will give notice where it is reasonable to do so.
Where you are a consumer, by requesting that the Service begin immediately you expressly consent to performance starting before the end of any statutory cancellation period.
You acknowledge that you may lose the right to cancel once the Service has begun, to the extent permitted by law.
This does not affect any statutory rights that cannot lawfully be waived.
We may update these Terms from time to time.
We will notify you of material changes by email, in-app notice, platform notice, or another reasonable method.
Updated Terms take effect on the date we give notice, unless the notice states a later effective date. Your continued use of the Service after that date constitutes acceptance of the updated Terms. In any event, updated Terms take effect no later than your next monthly renewal after publication, and renewal of your subscription constitutes acceptance.
If you do not accept an updated Term, you must tell us in writing within 7 days of notice, and you may cancel under Section 8.
These Terms are governed by the laws of Singapore.
The parties submit to the exclusive jurisdiction of the courts of Singapore.
Before commencing formal proceedings, the parties will attempt in good faith to resolve any dispute through the refund and complaints process in these Terms.